Frequently Asked Questions
Frequently Asked Questions
How do I get started?
When you’re ready to start your project, identify the service or package you’re interested in and purchase your desired service. If you don’t see a service you need, email us at support@careerowls.com to request a quote.
What's your turnaround time?
The typical turnaround for most of our career services (resumes, cover letters, and LinkedIn profiles) is a 5-7 day turnaround for the initial draft.
Do you offer expedited services?
Sometimes you need a service completed in a hurry. For an extra fee, we offer expedited services to ensure you meet your deadline. Contact us with any questions or concerns about how to add expedited services to your package.
What is your refund policy?
We love working with you, but we must say that due to the service-based nature of our projects, all sales are final. However, each service comes with various revisions with the goal of ensuring your utmost satisfaction.
If you ever have any concerns about your final product, please contact us within 14 days at support@careerowls.com and we will work with you to resolve your problems and ensure you’re confident in your final product.
What are some of the most common resume mistakes?
Developing a DIY resume isn’t all it’s cracked up to be. Why? Because like most people, you’re likely to make mistakes.
The most common mistakes we see in DIY resumes are:
- Failing to include critical information and accomplishments.
- Omitting critical keywords and transferable skills.
- Including irrelevant or personal details.
- Writing overly generic resumes that yield minimal results.
- Utilizing poor resume design(s) and formatting.
What's your process?
- Discovery: Learn about your needs through our Knowledge Check, call, or email.
- Onboarding: Submit the required forms and documents after purchase.
- Writing & Editing: Engage with your writer or coach from the first draft through three rounds of edits.
- Delivery: Receive final drafts for review and approval.
- Support: Get ongoing assistance and add-on services as needed.
Can I upgrade my resume package after I purchase
You can upgrade your resume package within 6 months of purchase for the difference in the package price.